Table of Contents
Signing Up, Costs and Payment / Billing Options
Upgrading your Plan and Adding Extra Features
Cancellations
Easymail / Email / Webmail
WebsiteOS
FTP and Uploading Instructions
E-Commerce
Bandwidth
Domain Names
Multimedia
CGI
PHP
Databases
EasySiteWizard
Email Virus Scan
Virtual Managed Server (VMS)
Shell Access

Signing up, Costs and Payment / Billing Options
Is there a setup fee?
NO! HostSellers does not charge setup fees of any kind.

Do you charge sales tax?
There is no sales tax for customers outside of Canada.
We do have to charge Canadian GST tax (HST where applicable) to all Canadian customers.

Do you automatically charge my credit card for my account?
NO! HostSellers does NOT retain your credit card information. You must renew your account before it expires.

I want to sign up, but I'm nervous about giving my credit card number over the Internet. What are my options?
Although we'd like to stress that through our encrypted SSL connection via our payment processing partner PSiGate your credit card information is completely safe, we understand that some people prefer to give this information over the telephone. If this is the case, please feel free to submit an online order via our ordering system. Upon checking-out, you will have the option of completing your order by paying over the telephone. Instructions are provided through our cart system.

What are the total fees for services?
You pay for the hosting plan you choose, either monthly, quarterly or annually. If you register a new domain, you are charged for that as well. Your total is your hosting plan + your new domain name. That's it! No hidden fees! You will own that domain even if you decide to host it somewhere else in the future. Please review our Terms and Conditions for more information. If you transfer your domain from another hosting provider, there's no extra charge; all you pay for is your hosting plan.

How long does it take to activate an account? When will my site be live Internet?
When you sign up for a hosting account, your payment is verified. Within a few hours of receiving your paymentt you will have full access to our WebsiteOS. You will also be given FTP access, so you can begin uploading your site. You will receive Emailed instructions on how to login to your WebsiteOS, how to configure your new EasyMail accounts and how to use FTP. If your domain is a new registration, it usually takes 24-48hrs for DNS propagation. This is the time it takes for your domain to be visible on the Internet. If you transfer an existing site to our servers, the registrar can take up to 3-5 days to make the necessary modifications.

My address and/or Email address has changed. How should I let you know?
Send your new contact info to Sales@HostSellers.com, or contact your sales representative by phone or email.

Upgrading your Plan and Adding Extra Features

How do I upgrade to a different plan? Is there an extra charge?
To upgrade your plan please contact our Sales Department by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free), or Email, Sales@HostSellers.com. Any payments you have already made will be credited toward your new plan. There is no charge for upgrading.

When can I start using the features of my new upgraded account?
Immediately! Upgrades are performed in "real time," so changes are effective instantaneously.

Can I get extra mb's of webspace?
Of course! Please contact our Sales Department by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free) or Email, Sales@HostSellers.com.

Can I get more EasyMail accounts than are included with my plan?
Definitely! Extra accounts are available at a reasonable cost. Contact our Sales Department by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free) or Email, Sales@HostSellers.com.

What if I go over my allotted bandwidth transfer?
You will be contacted by Email or by phone if you exceed your bandwidth transfer for the month.

Can I have more than one domain pointed to my webpage?
Yes,  we will redirect your additional domains to point to your main domain at a reasonable cost. All domains must be hosted or parked on our servers. For example, if you own yourcompany.com, .net, and .org, and yourcompany.com is your main site, we can point your .net and .org domain names to yourcompany.com. No matter which domain your customers type, they will be directed to your site.

Cancellations

How do I cancel my account?
To cancel, contact your sales rep or Email Sales@HostSellers.com.

If I cancel, do I get any money back?
If you cancel your hosting account within 30 days of opening a new account, you fall under our 30 Day Money-Back Guarantee. If your account is cancelled because you do not follow the terms and conditions, you may not be eligible for a refund.

EasyMail / Email / Webmail

What is spam? What are your policies regarding spam?
Spam is unsolicited email or newsgroup postings, usually advertising products or services. Spamming (sending junk email) generates a very negative response from most of its recipients. Since it is best to avoid this, we enforce a strict Anti-Spamming Policy. According to our policy, if you send spam from your domain, your account will be terminated. To ensure that you do not unintentionally generate spam, please obtain permission from your intended recipients before you add them to your distribution list.

What is EasyMail?
EasyMail removes 100% of the hassle and frustration associated with administering local mail services. It completely eliminates the need for specialized hardware on your premises. We run it all for you from our network and give you access to our innovative EasyMail Wizard! remote email administration tools. The EasyMail Wizard! assists you with all aspects of running a corporate email network. You can change your employees' Internet email addresses, delete old accounts and create new ones, all from one simple interface.

Can I get more EasyMail accounts than are included with my package?
Definitely! Contact our Sales Department by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free) or Email, Sales@HostSellers.com.

Are EasyMail accounts POP3 accounts?
All EasyMail accounts are POP3 accounts. This means that your mail sits on our servers until you download it to your email software.

Can I check my EasyMail with Microsoft Outlook, Eudora or Netscape Mail?
Yes, you can use any of these email programs to send and receive your mail. All you need to do is configure them to download incoming mail (POP3, IMAP) and send outgoing mail (SMTP).

What is the name of your POP3 and SMTP servers?
POP3 (incoming) Server: mail.yourdomain.com
SMTP (outgoing) Server: mail.yourdomain.com
Username or Login: user.yourdomain.com

You can find complete Email client software settings by clicking here.

Do you offer Email forwarding?
Yes, you can forward your EasyMail accounts to any existing Email account, whether it's on our servers or not. It's easier than forwarding a call on your phone!

How do I use your WebMail feature?
To check your mail online you can use our fully featured WebMail. Using your username and password, you can check your Email from anywhere in the world. Remember, your Email will not function correctly until domain name propagation is complete. This typically takes between 24 and 48 hours.

My ISP is blocking outgoing SMTP Port 25, what do I do?
Many ISP's block the outgoing mail port defaul 25. This is called mail relaying. Just change the default to port 1025.

Can I use the Auto Responder with an Alias account?
No, the Auto Responder feature works for POP accounts only, no forwards allowed either.

WebsiteOS

What is the WebsiteOS?
This browser based website management application allows you to manage many aspects of your website. Using this application, you can:

• Administer your email accounts
• Generate usage statistics
• Promote your website
• Manage your files on the server
• Change passwords
• Setup your own ad server (available on Silver and higher plans)
• Add and remove FrontPage extensions
• Analyze your website's structure and integrity
• Create and manage an effective single page website
• Check your disk usage
• Manage server logs
• Secure sections of your website
• Configure and install common CGI scripts

Why can't I login to the WebsiteOS?
If you have trouble logging in to the WebsiteOS, several easy solutions could solve your problem.

• Check that you are entering the correct, case sensitive domain name and password.
• ake sure that cookies are enabled on your browser. You can enable cookies by going to Tools, Internet options, Security, Custom level, Enable cookies.
• If you have a Free Parking account for your domain, you do not have access to our WebsiteOS. To upgrade to a hosting account with WebsiteOS access, please contact our Sales Department by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free) or Email, Sales@HostSellers.com.

FTP and Uploading Instructions

How do I upload my site to your servers?
To upload your files with FTP, you will require FTP software. We suggest WS_FTP or CuteFTP for Windows users or Fetch FTP for Mac users. You can download FREE FTP client software at Tucows.

How do I configure my FTP client?
Here is the information you will require to configure your FTP client. Remember to insert your actual domain name when you see "yourdomain."

Host Name / Address : megaftpservers.com (can also be yourdomain.com)
User Name : yourdomain.com
Password : your WebsiteOS password

Where do I put my files once I have connected with FTP?
Once connected, you will see the following directories (not all available for all plans):
/cgi-bin
/logs
/private
/public

Open the public directory, and upload all of your files to this folder. Your home page must be called one of the following: index.htm, index.html, index.shtml, index.phtml, index.php or index.php3. This is what a browser will look for when someone visits your domain.

Any files (other than CGI scripts) that will be viewed by the public must be placed in your "public" directory or a subdirectory under "public." If you place files in a directory other than "public," only you will be able to access them. CGI scripts must be placed in your "cgi-bin" directory.

How do I publish my site using FrontPage?
If you are using Microsoft FrontPage to design and publish your website, it is essential that you follow these instructions:
Use your browser and go to http://www.hostsellers.com. Click on "WebsiteOS" located at the top of every page.
Username: yourdomain.com
Password: yourpassword

Once inside, click on FRONTPAGE on the left hand navigation menu. Click the "INSTALL" button. You will be prompted for a password. This will be your FrontPage password, and you will need it when you use FrontPage. For the sake of simplicity, it may be best to use your WebsiteOS password. Enter and confirm your password, then click the "SUBMIT" button. FrontPage Server Extensions are now installed on your domain.

Publishing your FrontPage Website to the server:
When you finish editing and saving your website, go to FILE and PUBLISH You should publish to http://www.yourdomain.com/. You will be asked for a username and FrontPage password.

How do I allow people download files from my site?
Insert a link to the file in your HTML. For example, to allow people to download a file called file.mpg, insert this HTML on your page:
< a href="file.mpg">click here to download video!</ >

E-Commerce

What do you mean by "Real time credit card processing"?
Real time credit card processing is the process in which a credit card transaction is processed as it happens. In an E-Commerce environment, this is often accomplished by using a third party "transaction portal" like PSiGate, E-xact, InternetSecure or Cybercash.


How does HostSellers support E-Commerce?
We support E-Commerce by supplying the platform architecture to enable E-Commerce websites. We provide several free E-Commerce shopping carts which. Each interacts with various payment gateways and 3rd party payment processors.

I have my own shopping cart but need an SSL. Do you have a Secure Server (SSL) in place that I can use?
Yes, our SSL is available on the Silver and higher hosting plans.

Do I need my own certificate for SSL?
No, you can use our generic certificate.

How do I setup my SSL site?
All you need to do is access the SSL Manager within the WebsiteOS.

How do I access my site with your generic certificate?
Your site will be accessible using the following URL:
Site - https://www.secure1.securewebexchange.com/theirdomain.com/

Do I get a secure cgi-bin as well?
Your cgi-bin will be accessible using the following URL:
CGI - https://www.secure1.securewebexchange.com/theirdomain.com/cgi-bin/

Where do I place my content for the SSL with your general certificate?
You'll need to place your content inside the directory called "secure" in your home directory. This directory is a symbolic link to the securewebexchange domain. Any CGI programs should be placed inside the "secure-cgi-bin" directory.

How can I purchase my own certificate?
If you want your own certificate, we can assist you in obtaining it.  We offer GeoTrust Certificates. Contact us or use the SSL Manager to generate a private key and an electronic certificate request (CSR) with our SSL software (OpenSSL). You will need to supply us with your desired name for the secure site (www.domain.com, domain.com, etc.), the company name, operational division (if desired) and address (including city, province/state and country code).
 

The CSR (which we will send to you via email) will have to be sent to a Certificate Authority, along with "Proof of Organizational Name" and "Proof of right to use Domain Name". The "Proof of Organizational Name" in most cases is a copy of your customer's company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a printout your whois information. There are exceptions to both proofs. Contact your Certificate Authority for their exact specifications before sending any documents.

How do I download the certificate?
After the Certificate Authority generates the certificate, you will be notified to download the certificate. After the certificate is downloaded, it has to be Emailed to us at Support@HostSellers.com.

Where do I place my content for the SSL with my own certificate?
Once we receive the certificate, your secure site will be setup. Secure content will be placed in the "secure" directory located in your site's home directory. CGI scripts are to be placed in the "secure-cgi-bin" directory.

Bandwidth

What is bandwidth?
Bandwidth is the amount of information that is transferred from your website to people surfing your site. For example, if your first page is 10KB and 100 people go to your page in a month, you've used 1000KB or 1MB. Each hosting plan we have offers a different amount of bandwidth transfer per month. Please see our Web Hosting section for specific details.

What if I go over my allotted bandwidth transfer?
You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

How can I tell how much bandwidth I'm using?
Simply login to the WebsiteOS and look at "Account Information" on the left hand side or you can click on Web Stats and Display Report. Under Kilobytes you can see you how much bandwidth you've used for that month.

Domain Names

What is a domain Name?
A domain name tells people (and the computers they use) how to find your homepage on the Internet. Your hosting provider assigns each domain name to a numerical IP (Internet Protocol) address. People remember names better than numbers, but computers translate www.yourname.com into IP address numbers.

Why do I need to register a domain name?
Registering a domain name for your business or organization is essential to your marketing efforts. A domain gives your business credibility and a unique identity on the World Wide Web.

What is a URL?
It stands for Univesal Resource Locator. Some people refer to it as a web address (although URL is not limited to the web). An example of a URL is http://www.hostsellers.com. Please note that a URL is a unique identifier. No two websites can have the same URL. This is the reason why you should register your domain name before someone else does.

What is an IP address?
Every computer on the Internet has a numeric address called IP-Address that is used to identify the location of the computer. An example of an IP address is 216.251.32.100. This kind of addressing system is cumbersome and hard to remember for humans. Having a domain name will eliminate the need to remember an IP address.

What is a DNS?
DNS stands for "Domain Name Server". It translates domain names into IP addresses that computers understand. For example, if someone wants to access our website (www.hostsellers.com), the DNS will translate the domain into the IP address 216.251.32.100, which will allow the computer to locate our web server.

What are the components of a domain name?
A domain name consists of two or more words separated by a period. The last word (the far right) is called a "top-level domain". Here are some common top-level domains and their use: 

.COM
Used for commercial entities. It is the most popular top-level domain. Anyone can register a .com domain.

.NET
Originally used for networking organizations such as Internet Service Providers and backbone providers. Today, anyone can register a .net domain.

.ORG
Designed for miscellaneous organizations, including non-profit groups. Today, anyone can register a .org domain.

.EDU
Four-year, accredited colleges and universities.

Country Codes
Other top-level domains include those for countries (.CA for Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.), which are based on the International Standards Organization's 3166 standard for country abbreviations.

To the left of the top-level domain is what is called the "second-level domain." In hostsellers.com, "hostsellers" represents a second-level domain within the top-level domain of .com.

Do you handle the domain registration process? How much does it cost?
Yes, we do! Please see our Domain Names page for more information. We also take care of any modifications on your already existing domain (i.e. transferring your existing domain to our servers). By paying for the name yourself, you are assured of complete title and ownership of it.

How will I be able to tell if my desired domain name is already taken?
Before registering a domain name you will first have to do a "Whois" search to see if the requested domain name is available. You can do this right from our website. If you need more detailed information about the ownership of the domain name we suggest the following URL: dnstools.com.

Can I register a domain name without web hosting?
If you don't need any of our hosting plans, feel free to take advantage of our Free Parking. You can park your domain names indefinitely on our servers at no extra cost, as long as you maintain ownership of your domain. If you just wish to use our Domain Name Registration services and host your domain name elsewhere, that's also okay. Our Domain Name Manager allows you to log in and point your Domain Name to any web server you choose.

Once I have secured my name, how long may I use it?
If there are no trademark disputes, your secured domain name will be yours for as long as you maintain the registration fees with HostSellers.

How do I choose a good domain name?
It is important to choose a domain that will reflect the intent and purpose of your website or business. Try to keep it short and simple. Your domain name will be one of the ways people recognize or evaluate the site for their interests when they are searching via Google, Yahoo! or other search engines.

What are the valid characters for a domain name, and how long can it be?
The only valid characters for a domain name are letters, numbers and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted. Example: your name.com (not correct, no spaces allowed) Example: your-name.com (is correct) A domain name can be up to 72 characters long -- including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). Do not type the www. before your domain name when registering.

Can I transfer an already existing name to your servers?
Yes, simply specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for your registrar to complete the transfer process. This can take up to 3-5 days.

Do you charge to transfer the DNS of my existing domain to your servers?
Absolutely not! If you use one of our hosting plans, the least we can do is transfer your domain's DNS to our servers for you!

How do I transfer my existing name to your servers?
Most registrars give you a username and password so you can go to their site, login and make the necessary DNS modifications (change hosts). You'll need to enter in our nameserver information as follows:
Primary IP: 216.251.32.100
Primary Hostname: ns1.meganameservers.com
Secondary IP: 216.251.32.101
Secondary Hostname: ns2.meganameservers.com
Secondary IP: 64.29.144.65
Secondary Hostname: ns3.meganameservers.com

Feel free to contact our DNS department by Email, domains@hostsellers.com, or by phone, 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free), and provide us with the necessary information (domain name, registrar, username and password), and we will be able to complete the transfer for you.

Do I have to pay for my existing domain name again if I sign up with you?
Probably not. Most registrars, including Network Solutions, Register.com, and OpenSRS, don't charge you to do DNS Modifications.

Can you host international domain names?
Yes, we can host any foreign extension. We will help you register these names when possible. Otherwise, we will provide you with the information that you need to register the name yourself.

I just registered a domain name and it's still showing as available! Is it registered?
Of course! It will take between 24-48 hours for DNS Propagation. DNS Propagation is the process by which the computers on the Internet update their records (DNS tables) to reflect new site name(s). When this is complete, your name can be accessed and recognized on the Internet.

Multimedia

Do you support Macromedia Shockwave or Flash?
You can use Shockwave and Flash on any plan.

Do you support Real Audio/Video Streaming?
Yes, Real Streaming is available on our Gold and higher packages.

How do I make Real Audio/Video files?
You need to get the Real Encoder software from www.real.com.

Can I perform live streaming via Windows Media format or RealServer?
No, we do not support Windows Media streaming. We support RealVideo/audio streams through pre-recorded files.

How do I allow people download files from my site?
Insert a link to the file in your HTML. For example, to allow people to download a file called file.mpg, insert this HTML on your page:
< a href="file.mpg">click here to download video!</a>

CGI

How do I upload my CGI scripts using FTP?
All CGI programs must be uploaded to your cgi-bin directory. You should be sure to use ASCII mode when uploading Perl scripts.

How do I call my CGI script?
In your HTML documents, reference your cgi script with the following path:
http://www.yourdomain.com/cgi-bin/script

Are there any limitations placed on CGI scripts?
The following limitations will be placed on ALL CGI scripts:

• CPU TIME = 10 Seconds This is the amount of CPU time one CGI program can use at a given time.
• MAXIMUM FILESIZE = 100 KBytes This is the maximum size that one CGI script can reach
• MAXIMUM STACK SIZE = 8 MBytes This is the amount of stack memory that can be used by any CGI program.
• MAXIMUM NUMBER OF PROCESSES = 32 Processes This is the number of processes that can be created by the CGI program at a given time.
• MAXIMUM NUMBER OF OPEN FILES = 32 Open Files This is the number of files that can be opened by the CGI program at a given time.

1. When executed, you must print an HTTP header followed by a blank line. The header must contain either a Content-type field or a Location field. eg. print "Content-type: text/html\n\n";
2. You have incorrectly set the path to Perl in your script.
3. You have used invalid Perl arguments.

1. script is located in your cgi-bin directory.
2. page that calls the script has the path properly specified.
3. script has world read & executable permission.

Do you support Server Side Includes?
Yes!

My SSI doesn't seem to be running at all. What could be wrong?
You need to make sure that the page with the SSI has a .shtml extension. The web server will only parse files with this extension.

I'm getting '[an error occurred while processing this directive]' when running a perl script as an SSI. What can I do?
Make sure that you are using the following format to call include your program:
< !--#include virtual="/cgi-bin/script.pl"-->
Note that your SSI will not function if you use the exec cgi directive. You should also ensure that your file's extension is .shtml.

Can I user server-parsed image maps?
Yes. You may store the image and its associated map file in your own directories. The server then processes the map file as part of the normal html document parsing performed.

Can I change file permissions if I only have FTP access?
Yes. ftp access also allows you to run a variety of ommands. These include the chmod &chown commands.

What path do I use to access files in my home directory using my cgi script?
The path would be as follows:
services/webpages/[first_letter_of_domain]/[second_letter_of_domain]/ [domain]/[file]
[ domain] is replaced with your domain
[ file] is replaced with the filename including sub-directory information being accessed

Here is an example:
/services/webpages/h/o/hosting.hostsellers.com/app/file.ext

PHP

What version of PHP is running?
Using our PHP Manager you can choose to install either PHP 4 or PHP 5.

Where can I preview my site?
Preview Site is a link available within the PHP Manager.

I have switched to PHP 5 but I liked PHP 4 better, can I switch back?
Yes, you can switch between the two versions. Though PHP is supposed to be downward compatible, there are circumstances where some code will not work with PHP 5

How often can I switch from PHP 4 to 5?
You can switch between versions as often as you would like.

How long doe it take for PHP Manager to switch to PHP 4 / PHP5?
The changes are effective immediately.



Databases

How many Data Source Names (DSNs) can I have?
Maximum 3.

What version of MySQL is running?
Using our Database Manager you can choose to install either MySQL 4 or MySQL 5.

How can I create a DSN?
Email Support@HostSellers.com providing the database name and prefix to be used. Make sure the database exists in /databases directory outside of /public and that Windows services are enabled (ASP or ColdFusion). The naming convention for a DSN is prefix_domainname_com.

How many databases can I utilize?
Three if DSNs are required, however Access files can be used with a DSNless connection from public directory.


EasySiteWizard

What is EasySiteWizard?
EasySiteWizard is a robust and intuitive application will allow you to create a completely customized website in a few simple steps. There are a numerous selection of professionally designed templates available for you to choose from and are given the option to upload your own graphics or logos for use in your site or use our image library of 10,000 images! With our embedded Page Editor your can tailor your website to exactly your specifications using true WYSIWYG (what you see is what you get) technology that will allow you to create your website in the most simplest of ways. No knowledge of HTML is necessary!

Do I need to install any special software?
EasySiteWizard can be found in WebsiteOS under the site builder tool set. In order to use the PageEditor application, you will need to download a Java plug-in. If you do not have this installed on your computer already a prompt will appear providing you with a link to download the plug in.

How many pages can I have on my website?
All EasySiteWizard templates allow you to have up to 8 pages on your website.

Can I import pictures into my website?
EasySiteWizard allows you to import pictures and modify the size of them into any page of your website. We also provide an image library of 10,000 images you may use for free an unlimited amount of times for any website you wish to create.

Do I have the option to create my site in HTML?
Yes you may create your site in HTML. HTML code will be displayed in the WYSIWYG page editor.

Will I be able to choose different page layouts?
Yes you will be able to choose from 10 different page layouts for each page of your website.

Can I link text and pictures to other websites?
Text and pictures can be linked to other websites. EasySiteWizard allows you to link either text or picture to a new website in either in the default frame, entire window or a new window.

What are Meta tags? and why should I use them with EasySiteWizard ?
Meta tags are used by search engines to help find your website. When you type a search topic on a search engine website, it uses a software program called a spider to search through the meta tags of websites in its list and find ones that match your search word. Meta tags do not appear on your website, but are hidden in the HTML code. They are used by web browsers and other web reading software

Will my website I create use frames?
All EasySiteWizard  multi-site website templates are all frame based in order to provide you with the ability to create a flexible and robust website.

What image types are offered in the image library?
To offer you the greatest flexibility with image insertion for your websites all our images in the image library are transparent .gif file types. Transparent .gif files provide the greatest compatibility in adding our images to your website without you having to edit images yourself.

Email Virus Scanning

What is Email Virus Scanning?
Email Virus Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.

Do I need to install any special software?
To use our system you don't need to install or maintain any hardware or software.

What email programs does Email Virus Scan support?
All email client software is supported, including WebMail.

Does Email Virus Scan change my email settings?
No, email scanning keeps your original email settings.

Does Email Virus Scan delay delivery of email?
The scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our virus scanning technology.

We already have virus scanning. Why do we need Email Virus Scan?
Desktop software only protects your network from resident virus attacks and risks associated with floppy disks. A recent study by ISCA labs indicated that almost all viruses are transmitted through email or directly over the Internet.

Virus protection at the desktop is important, but even with virus protection at other levels of the network; stored data and computer networks are still vulnerable to attack. In order to ensure that the data on these systems are virus-free, a multi-tier, multi-protocol defense system needs to be implemented. Our service completes the vital defense you will need to protect your systems from email-borne viruses.

Does Email Virus Scan work on Domain Forwarding, and Catch-all?
Email Virus Scan will scan all domain forwarding and catch-all email if it is forwarded to an email address that has virus scanning enabled.

Does Email Virus Scan slow my computer down like desktop virus scanning?
No, there is no scanning done by your desktop computer. Email scanning is done at the server level.

How do I enable Email Virus Scan on a customers account?
Just log into WebsiteOS/EasyMail or Webmail to enable Email Virus Scanning.

How often are the virus definitions checked and updated?
Virus definitions are updated on an hourly basis. Our relationship with our anti-virus supplier also allows us preferential updating. This means that we quickly receive updates, as they are made available.

How effective is Email Virus Scan in preventing virus attacks?
No anti-virus technology can guarantee 100% success in stopping all viruses. F-Prot, however, is a market leader with the most advanced technology for detecting viruses, including the latest virus definitions to keep your protection levels current.

What will happen to my email if it is infected with a virus?
In some cases, the entire attachment will have to be removed, but you will still get the text portion of the email.

Virtual Managed Server (VMS)

What is Virtual Managed Server?
Virtual Managed Server is a program specifically targeted towards web developers or small businesses that need a small amount of individually tailored domains.

How do I manage my Virtual Managed Server?
To manage your Virtual Managed Server we provide you with a VMS manager.

Do I need any special software?
No special software is needed to run VMS manager. This program is provided to you in the WebsiteOS interface.

How many domains can I have?
The number of domains you can have is defined by the VMS package you purchase. For example, if you purchased a VMS 20 package, you will have up to 20 domains you can manage. All 20 domains do not have to be active at the same time as you can define the domains you wish to be active through the VMS manager.

How many email boxes can I have?
Each domain includes 2 Email accounts. The Virtual Managed Server package comes with 'floater' Email accounts. The floater accounts can be distributed among the domains as required. All domains must have a minimum of 2 email accounts. Blocks of additional email accounts can be purchased. Please contact your sales representative for further information.

How do I add new domains?
To add a new parked or hosted domain, click the 'Add domain' tab and the add domain page will be displayed. Enter the domain you want to add in the 'Domain to add' textbox and enter the domain's password in the 'Password of domain' textbox. Click the 'Add Domain' button to complete the operation. The result of operation will be displayed on the page.

How do I change passwords?
Changing a domain's password: Select the domain you want to change from the list. The current password will appear in the "Domain Password" textbox. Enter the new password in the "Domain Password" textbox and click the "Update Password" button to complete the operation.

Changing root password: To change the root password, enter the old password in the "Current Root Password" textbox. Enter the new password in the "New Root Password" and "Confirm Root Password" textboxes. Confirming the new password ensures that the text is entered correctly. Click the "Update Root Password" to complete the operation. The result of operation will be displayed and you will be prompted to log in with the new root password.

What statistics can I view?
Under the Statistics tab you can view how many domains you have added, per domain and total disk space, total bandwidth usage, and the number of mail boxes distrusted among your domains.

How do I configure my WebsiteOS applications per domain?
This option gives you control over what WebsiteOS functions are included with a specific domain. In order to change the WebsiteOS application set for a domain you need to switch to that domain first. Click the "Apps" tab and set the WebsiteOS functions for the domain as desired and click the "Save Changes" button to complete the operation.

Shell Access

Shell Access Terms and Conditions

The shell access server is granted upon request. It is provided as-is without any warranty, express or implied. It is not necessary or required to use this service if you do not want it. Please note that this service is not included in any Service Level Agreement (SLA) and may be discontinued at any time, at the discretion of HostSellers.

We have taken a number of steps to keep this machine secure. However, we expect people to act maturely and use resources wisely. HostSellers reserves the right to deny users access to this service if we feel it is being abused.

You can use the shell server to edit, create or manage your website files. Your shell server connection will be active for 1 hour, after which you will have to re-login.

The system does not permit the following activities through HostSellers' shell service:

• Making internet connections to any other host except to our database servers.
• Reading email via the shell server. Please continue to use your normal email client for this.
• Compiling code on the shell server.
• Running daemons/servers on the shell server.
• The overriding rule: Please use this service responsibly.

CALL US
If you have other questions or require clarification please do not hesitate to call us at 416-916-4678 (GTA) or 1-877-433-4678 (Toll Free)