July 29, 2010
Product Upgrade - Email Spam Filters

We have launched a new email security initiative with Cloudmark Inc., a leader in Carrier-Grade Spam, Virus Filtering and Phishing solutions. This initiative reflects our ongoing efforts to provide best-in-class solutions to our customers.

Throughout the week of July 26, 2010, we will be upgrading the current Spam, Anti-Virus and Phishing solution, with the Cloudmark Inc. solution. This upgrade will be hosted and managed entirely within our existing Email platform.

During this transition you may notice an increase in your amount of incoming spam, both tagged and untagged. If you access your mail via Webmail, you can click on the "Report as spam" button from your mailbox to help our new system "learn". If you download your Email, please just delete any problem Spam for now. With time, the system will learn and you will notice a gradual decrease in these problems.

Key benefits of this upgrade include:

1. Seamless Transition: customers will enjoy an upgraded spam, virus and phishing solution without any disruption to email services. All user settings and interfaces will remain the same.

2. Enhanced Inbound Filtering: Increased protection for customers from inbound spam, virus and phishing threats.

3. Improved Efficiency: Industry-leading responsiveness and accuracy reducing overall false positive and negative rates.

4. Improved Customer Satisfaction: Higher accuracy rate ensures spam gets filtered out while intended messages are safely delivered to customers, as the improved learning engine allows customers to more easily submit false positives and negatives to be correctly identified as spam or not spam.

The new system is very adaptive, so for the next little while it will be a work in progress. The more users tag malicious emails, the more our system will be able to adapt to the different spamming techniques, and work better in the future. Over time, the SPAM system will be working great, and consistently rejecting the correct emails.

If you have any questions or wish to discuss this matter further, please do not hesitate to contact our Support Department at any time